FEATURES

Answers built around your business.

Give visitors a useful first answer, keep control of the information behind it, and bring your team into the conversation when needed.

01 / KNOWLEDGE

Knowledge with an approval step

Capture your public website, review the business overview, and choose which pages the assistant can use. Edit drafts before approving them. A website refresh gives you new material to review instead of silently replacing your approved answers.

Include useful pages and exclude irrelevant ones
Keep draft changes separate from approved knowledge
Add supporting documents on eligible plans

Explore knowledge controls

Fictional Example.com workspace demonstrating knowledge with an approval step — WebotX dashboard preview. Example.com is a fictional business. Select the image to view full size.

02 / EXPERIENCE

A widget that feels at home

Choose your assistant's greeting, tone, colors, avatar, and suggested questions. Preview the design, test the conversation, then install the widget with a JavaScript snippet on a website that supports custom scripts.

Adjust the launcher, position, and chatbox appearance
Test answers in the Live simulator
Restrict the widget to your allowed website origins

See how installation works

Fictional Example.com workspace demonstrating a widget that feels at home — WebotX dashboard preview. Example.com is a fictional business. Select the image to view full size.

03 / HUMAN HELP

Conversations your team can continue

When a visitor asks for a person or approved knowledge cannot answer, the conversation can move to your team. Read the question and earlier messages in the dashboard, reply with context, and resolve the thread when it is complete.

See source links behind grounded answers
Follow up on requests for human help
Keep AI replies and staff replies in one thread

See the conversation workflow

Fictional Example.com workspace demonstrating conversations your team can continue — WebotX dashboard preview. Example.com is a fictional business. Select the image to view full size.

AFTER THE FIRST ANSWER

Turn questions into useful follow-up.

Build a workflow around the conversation, from a new enquiry to better knowledge for the next visitor. Some capabilities depend on your plan.

Capture the next step

Collect contact details with permission so your team can follow up. Review the original enquiry alongside the lead instead of starting the conversation again.

Learn about leads

Learn from unanswered questions

Review the questions your knowledge did not cover. Write a factual draft, review it, and approve it to make that information available for future answers.

Close knowledge gaps

Give each website its own space

Keep knowledge, widget settings, conversations, and assigned people in separate workspaces. Pro and Business support multiple workspaces and shared team seats.

Understand workspaces and roles

USE CASES

Useful wherever visitors need clarity.

Start with the information you already publish. Keep private account requests and decisions that need a person with your team.

Online stores

Help shoppers find published delivery, returns, and product information. Questions about a specific order need a person unless that information is available to the assistant.

Service businesses

Explain your services, coverage, opening hours, and how to enquire. Give visitors a useful next step using the information you have approved.

Teams managing several websites

Keep each site's answers and conversations separate, assign the right people, and share the account's monthly AI allowance across workspaces.

Compare planned features and limits

START WITH YOUR WEBSITE

See what your visitors could ask.

Try your public website, explore the answers, and decide what to improve before publishing.

Explore the documentation

No signup requiredUp to 4 pages10 free demo replies