# Put your website chatbot to work.

Start with the questions your visitors already ask. Explore the sources, team workflow, and checks that make a website assistant useful for your business.

Canonical: https://webotx.com/use-cases
Updated: 2026-11-05

## Choose the workflow your visitors need

### [Customer support](https://webotx.com/use-cases/customer-support)

Answer common support questions from approved website knowledge, show sources, and hand conversations to your team with a WebotX customer support chatbot.

A WebotX customer support chatbot answers visitor questions using website knowledge you review and approve. It can link to supporting sources and hand a conversation to your team when evidence is missing or the visitor asks for a person. Your team reviews the conversation and follows up in the dashboard.

[Read as Markdown](https://webotx.com/use-cases/customer-support/content.md)

### [Lead generation](https://webotx.com/use-cases/lead-generation)

Help visitors understand your services and collect permission-based follow-up details with a WebotX website chatbot for lead generation.

Use a WebotX website chatbot to answer service questions from approved content and give interested visitors a way to request follow-up. Leads can include contact details, the original enquiry, and contact permission so your team has context for a useful response.

[Read as Markdown](https://webotx.com/use-cases/lead-generation/content.md)

### [Ecommerce](https://webotx.com/use-cases/ecommerce)

Help shoppers find approved product, delivery, and returns information with a WebotX ecommerce chatbot, with source links and human handoff.

A WebotX ecommerce chatbot helps shoppers understand approved product details and published store policies. It can point to source pages and hand a conversation to your store team. Installing the widget does not connect it to private orders, real-time stock, or checkout records.

[Read as Markdown](https://webotx.com/use-cases/ecommerce/content.md)

### [Agencies and multiple websites](https://webotx.com/use-cases/agencies)

Manage separate website assistants with WebotX workspaces, assigned team roles, approved client knowledge, and shared account allowances.

Use a separate WebotX workspace for each client website so its knowledge, widget settings, conversations, and assigned people are organised together. Multiple-workspace and team allowances depend on the owner's account plan, while monthly AI tokens and team seats are shared across that account.

[Read as Markdown](https://webotx.com/use-cases/agencies/content.md)

## Review and approve

Check the business overview and page summaries. Correct the facts and approve the sources your assistant should use.

[Prepare your knowledge](https://webotx.com/docs/knowledge)

## Test real questions

Check a supported answer, an unknown fact, and a request for a person. Follow the source links and inspect the conversation.

[Test your assistant](https://webotx.com/docs/getting-started#test)

## Publish and follow up

Allow the exact website origin, install the matching widget, and agree who reviews handoffs and leads.

[Manage visitor enquiries](https://webotx.com/docs/conversations)

## Support

Email: [support@webotx.com](mailto:support@webotx.com)