# AI Chatbot Features & Knowledge Controls | WebotX

Explore WebotX knowledge approvals, widget customization, human handoff, leads, and team workspaces for your website AI assistant.

Canonical: https://webotx.com/features
Updated: 2026-10-16

## Knowledge with an approval step

Capture your public website, review the business overview, and choose which pages the assistant can use. Edit drafts before approving them. A website refresh gives you new material to review instead of silently replacing your approved answers.

- Include useful pages and exclude irrelevant ones
- Keep draft changes separate from approved knowledge
- Add supporting documents on eligible plans

![Fictional Example.com workspace: Knowledge with an approval step](https://webotx.com/docs/screenshots/example-knowledge.jpg)

WebotX dashboard preview. Example.com is a fictional business.

[Explore knowledge controls](https://webotx.com/docs/knowledge)

## A widget that feels at home

Choose your assistant's greeting, tone, colors, avatar, and suggested questions. Preview the design, test the conversation, then install the widget with a JavaScript snippet on a website that supports custom scripts.

- Adjust the launcher, position, and chatbox appearance
- Test answers in the Live simulator
- Restrict the widget to your allowed website origins

![Fictional Example.com workspace: A widget that feels at home](https://webotx.com/docs/screenshots/example-assistant-designer.jpg)

WebotX dashboard preview. Example.com is a fictional business.

[See how installation works](https://webotx.com/docs/install-widget)

## Conversations your team can continue

When a visitor asks for a person or approved knowledge cannot answer, the conversation can move to your team. Read the question and earlier messages in the dashboard, reply with context, and resolve the thread when it is complete.

- See source links behind grounded answers
- Follow up on requests for human help
- Keep AI replies and staff replies in one thread

![Fictional Example.com workspace: Conversations your team can continue](https://webotx.com/docs/screenshots/example-conversations.jpg)

WebotX dashboard preview. Example.com is a fictional business.

[See the conversation workflow](https://webotx.com/docs/conversations)

## Capture the next step

Collect contact details with permission so your team can follow up. Review the original enquiry alongside the lead instead of starting the conversation again.

[Learn about leads](https://webotx.com/docs/conversations)

## Learn from unanswered questions

Review the questions your knowledge did not cover. Write a factual draft, review it, and approve it to make that information available for future answers.

[Close knowledge gaps](https://webotx.com/docs/knowledge)

## Give each website its own space

Keep knowledge, widget settings, conversations, and assigned people in separate workspaces. Pro and Business support multiple workspaces and shared team seats.

[Understand workspaces and roles](https://webotx.com/docs/workspaces-and-teams)

## Use cases

## Online stores

Help shoppers find published delivery, returns, and product information. Questions about a specific order need a person unless that information is available to the assistant.

## Service businesses

Explain your services, coverage, opening hours, and how to enquire. Give visitors a useful next step using the information you have approved.

## Teams managing several websites

Keep each site's answers and conversations separate, assign the right people, and share the account's monthly AI allowance across workspaces.

## Support

Email: [support@webotx.com](mailto:support@webotx.com)

## Learn more

- [Documentation](https://webotx.com/docs)
- [Getting started](https://webotx.com/docs/getting-started)
- [Pricing preview](https://webotx.com/pricing)